Our Policy

Returns Policy

At EMVE, we take pride in creating high-quality, durable pieces that our customers love. To maintain the highest level of hygiene and ensure all items remain in pristine condition, we do not accept returns, exchanges, or refunds once a purchase is completed.

We understand this may be disappointing, so we encourage you to take your time when selecting the perfect piece. Please carefully review product descriptions, sizes, and details before placing your order. If you have any questions or need assistance, our team is here to help! Feel free to reach out via our Contact Us page or email us at support@empressvenusjewellery.com for guidance.

Damaged or Faulty Items

We strive for excellence, but if your jewellery arrives damaged or faulty, please contact us within 48 hours of receiving your order. Provide your order number and photos of the damaged item so we can resolve the issue promptly.

Final Sale Items

All purchases are considered final sale and non-refundable.

Thank you for supporting EMVE. Your trust and satisfaction mean the world to us!